How It Works

Before the Investigation Begins…

Before hiring a private investigator, you may be wondering: “How does it work?” or “What are the first steps?” You’re in the right place. This page outlines the private investigation process in simple steps, from your initial contact to receiving your final report. If you have any specific questions, visit our FAQ page or contact us – we’re happy to help.

 

How private investigation process begins - learn the steps

 

Step #1: Request Your Free Quote or Choose a Package

To begin, you can either:

This quick process allows us to understand your needs, estimate the cost, timeline, and the information you’ll need to provide. All information submitted is treated with the strictest confidentiality.

 

Step #2: Discuss the Case Details

After receiving your request, one of our licensed investigation advisers will contact you to:

  • Provide a detailed quote
  • Discuss your goals and the scope of the investigation
  • Answer your questions and explain the next steps
  • Assist with your service mandate, if needed

If you wish, we can also schedule a phone call to review everything in more detail.

 

Step #3: Sign the Mandate & Make Payment

Once you’re ready to move forward, we’ll send you:

  • A service mandate (authorizing us to begin the investigation), and
  • A detailed invoice

Both documents will be emailed to you securely. You can fill out and sign the mandate online, and pay your invoice using:

  • Credit or debit card
  • Interac e-transfer
  • Wire transfer
  • Bank draft
  • Certified check
  • Or cash (in select cases)

If you need help filling out the mandate or have questions about payment, we’re happy to assist.

 

Step #4: Receive Updates & Coordinate Deployment

After payment and authorization, your case will be assigned to a licensed private investigator.

Our investigation team may:

  • Contact you for clarification or additional info
  • Provide case updates at key milestones
  • Coordinate deployment strategies and field operations, depending on the investigation type

We keep you informed while maintaining full operational discretion.

 

Step #5: Receive Your Investigation Results

Once the investigation is complete, you’ll receive a comprehensive professional report, which may include:

  • Photographic and/or video evidence
  • Surveillance logs
  • Verified findings
  • Other relevant documentation

This report is formatted for clarity and can be used in legal or corporate proceedings, if required.

 

Step 6: Review, Follow-Up, and Legal Support

After receiving the report, you will have the opportunity to:

  • Discuss the findings with your investigation adviser
  • Request additional actions or a case extension, if needed
  • In some cases, arrange for your investigator to testify in court or provide further documentation

Our goal is to ensure you have everything you need to move forward – whether it’s personal closure, legal action, or peace of mind.

 

Have Questions?

We’re here to help. Contact us anytime to speak with a certified investigation adviser.