Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how Personal Information is collected, used, disclosed, retained, and protected in connection with investigator911.ca (the “Website”) and the Services offered or provided by the Company.

In this Policy, “Company,” “We,” “Our,” and “Us” refer to the company providing the applicable Service, as identified in the relevant quotation, Private Investigation Mandate, invoice, or other service document. Where this Policy concerns general Website activity rather than a specific Service, these terms refer to Wolf Group, which operates investigator911.ca.

“Client” refers to a person or organization that inquires about, requests, purchases, or uses a Service. “Service” or “Services” refers to any investigative or related professional service offered or provided by the Company, including private investigation services and Technical Surveillance Countermeasures (TSCM). “Personal Information” means information about an identifiable individual.

This Policy applies to Website visitors, prospective and current Clients, Clients’ representatives, persons of interest, and other individuals whose Personal Information may be lawfully collected in connection with the Website or Services.

The Company handles Personal Information in accordance with applicable privacy laws.

Use of the Website and Services is also subject to our Terms of Use and Refund Policy.

 

2. Our Commitment to Confidentiality

We recognize the particularly sensitive and confidential nature of information entrusted to us or collected in connection with investigative Services.

The identity of a Client, the fact that a person has contacted or retained the Company, the existence and nature of a Service, case instructions, investigative activities, communications, evidence, observations, findings, reports, and other case-related information are treated as confidential.

Access to such information is restricted to authorized persons who require it for a legitimate purpose connected with the applicable Service, the administration of the Client relationship, the protection of legal rights, or compliance with applicable law.

We do not sell or rent Personal Information.

Client and case-related information is not used for advertising, analytics, unrelated marketing, or other purposes unrelated to the applicable Service.

Investigation reports, Private Investigation Mandates, evidence, case instructions, findings, and investigative communications are not disclosed to advertising or analytics providers.

Any disclosure of Personal Information is limited to the information reasonably necessary for the authorized purpose and the circumstances.

 

3. Personal Information We Collect

The Personal Information collected by the Company depends on the Website feature, inquiry, or Service involved.

3.1 Website and Inquiry Information

We may collect:

  • names, email addresses, telephone numbers, and other contact information;
  • information submitted through Website forms, quote requests, telephone calls, emails, messages, or online chat when enabled;
  • information describing the requested Service, the circumstances of the inquiry, and the person making the request;
  • IP addresses, approximate geographic information, browser and device information, referring sources, Website interactions, advertising campaign information, cookies, identifiers, and similar technical information.

3.2 Client and Case Information

We may collect:

  • identity and contact information concerning a Client, authorized representative, person of interest, witness, or other relevant individual;
  • identification documents, signatures, authorizations, and information concerning a person’s authority to act for another individual or organization;
  • Private Investigation Mandates, instructions, objectives, budgets, background information, legal information, safety information, and information concerning relationships between individuals;
  • publicly available information, records, photographs, online information, addresses, employment information, activities, relationships, and other information relevant to a lawful investigation;
  • investigative research, observations, notes, interviews, photographs, video, audio, location-related information, supporting materials, findings, updates, and reports;
  • documents, communications, evidence, or other materials provided by a Client or authorized representative; and
  • device and technical information reasonably necessary for an electronic device inspection, testing, analysis, documentation, or report.

3.3 Transaction and Administrative Information

We may collect:

  • billing information, invoices, transaction details, payment status, and refund information;
  • communications relating to payment, complaints, disputes, or Service administration;
  • information required for legal, accounting, insurance, regulatory, licensing, or tax purposes; and
  • information submitted in connection with privacy requests, legal proceedings, regulatory matters, insurance claims, or payment disputes.

The Company may collect sensitive Personal Information where reasonably necessary to evaluate, administer, or perform a Service. Clients should provide only information relevant to the requested Service.

 

4. Sources of Personal Information

The Company may collect Personal Information:

  • directly from a Website visitor, prospective Client, Client, authorized representative, or other person communicating with the Company;
  • through Website forms, Private Investigation Mandates, submitted documents, communications, and devices provided for inspection;
  • from persons of interest, witnesses, interview subjects, professional contacts, organizations, and other lawful sources;
  • through investigative activities conducted in accordance with the applicable mandate and law;
  • from public records, government sources, websites, directories, social media, news sources, professional databases, and other publicly available sources;
  • from payment processors, financial institutions, communications providers, security providers, and other service providers; and
  • automatically through the Website and related technologies.

Where permitted by applicable law, Personal Information may be collected in connection with a lawful investigation without the knowledge or consent of the person concerned.

 

5. How We Use Personal Information

The Company may use Personal Information to:

  • respond to inquiries and prepare quotations;
  • verify identity, authority, eligibility, and the lawful purpose of a requested Service;
  • assess whether a matter can be accepted;
  • prepare, administer, perform, and enforce a Private Investigation Mandate or other agreement;
  • plan, conduct, manage, suspend, or terminate Services;
  • communicate with Clients and authorized representatives;
  • request information, instructions, clarification, or authorization;
  • conduct lawful investigative research and activities;
  • prepare findings, updates, reports, invoices, and other Service documentation;
  • process payments, refunds, complaints, and payment disputes;
  • protect confidentiality, safety, legal rights, and the integrity of an investigation;
  • detect or prevent fraud, abuse, security threats, unlawful conduct, or interference with a Service;
  • meet legal, regulatory, licensing, professional, accounting, tax, and insurance obligations;
  • establish, exercise, or defend legal rights or claims;
  • operate, secure, maintain, analyze, and improve the Website and Services;
  • measure Website activity and advertising performance;
  • display Website content relevant to an approximate, selected, previously saved, or campaign-related geographic area; and
  • carry out another purpose disclosed at the time of collection or otherwise permitted or required by applicable law.

 

6. Consent and Lawful Authority

The Company collects, uses, and discloses Personal Information with consent where consent is required, or as otherwise permitted or required by applicable law.

The form of consent may vary depending on the nature and sensitivity of the Personal Information, the circumstances of collection, and applicable legal requirements.

Where required, the Company will identify the relevant purposes at or before the time Personal Information is collected.

When a Client provides Personal Information about another person, the Client confirms that the information is being provided for a lawful purpose and that the Client is authorized to provide it, or that its collection, use, or disclosure is otherwise permitted by applicable law.

Consent may be withdrawn, subject to applicable legal or contractual restrictions and reasonable notice. Withdrawal of consent may prevent the Company from providing or continuing a Service where the information is reasonably necessary for that Service.

Withdrawal of consent does not affect Personal Information previously collected, used, or disclosed in accordance with applicable law and does not require the destruction of information that the Company is legally or reasonably required to retain.

 

7. Limited Access and Disclosure

The Company does not routinely disclose Personal Information to unrelated third parties.

Personal Information may be disclosed only where reasonably necessary for an authorized purpose, including:

  • to authorized employees, licensed investigators, representatives, or contractors involved in administering or providing the applicable Service;
  • to the Client or the Client’s authorized representative through communications, updates, findings, reports, or other Service documentation;
  • to service providers performing functions on behalf of the Company, such as secure hosting, data storage, communications, information security, payment processing, accounting, legal, insurance, or technical support services;
  • to courts, regulators, licensing authorities, law enforcement agencies, government bodies, or other persons where disclosure is permitted or required by applicable law;
  • where reasonably necessary to address a serious safety concern, suspected fraud, unlawful conduct, or a threat to a person or the Company’s rights or security;
  • where reasonably necessary to establish, exercise, or defend legal rights or claims;
  • with the consent or authorization of the person concerned; or
  • as otherwise permitted or required by applicable law.

Access by personnel and contractors is limited according to their responsibilities and their need to know the information.

Where a service provider processes Personal Information on behalf of the Company, the provider is authorized to receive only the information reasonably necessary for its function and is expected to protect the information and use it only for the authorized purpose.

The Company remains responsible for Personal Information under its control when that information is processed on its behalf by a service provider.

 

8. Payment Disputes

Where a Client initiates a payment dispute, chargeback, or similar proceeding, the Company may disclose relevant transaction, contractual, communication, and Service records to the payment processor, card network, financial institution, or other organization administering the dispute.

Any such disclosure will be limited to information reasonably necessary to explain the transaction, demonstrate the applicable contractual terms, document the Services provided, or protect the Company’s legal and financial interests.

Payment disputes are handled through appropriate non-public channels.

 

9. Public Reviews and Public Communications

The Company recognizes that confirming whether a person has contacted or retained a private investigation company may itself disclose Personal Information or confidential case-related information.

The Company therefore does not publicly confirm or deny:

  • whether a person is or was a Client;
  • whether a particular Service was requested or provided;
  • the nature or scope of investigative work;
  • case instructions, activities, findings, or results; or
  • other confidential case-related information.

This restriction applies to responses to online reviews, social media posts, public complaints, and other public communications.

A public response will generally be limited to a neutral statement or an invitation to communicate privately.

The Company may use or disclose relevant information through appropriate non-public channels where reasonably necessary to investigate a complaint, respond to a review platform or payment dispute, comply with applicable law, or establish, exercise, or defend legal rights or claims.

Public disclosure of case-related information will occur only with express authorization or where permitted or required by applicable law.

 

10. Website Technologies and Geographic Content

The Website may use cookies, pixels, tags, browser storage, scripts, and similar technologies for:

  • Website security and essential functionality;
  • analytics and performance measurement;
  • advertising and conversion measurement;
  • embedded content and Website features; and
  • the display of geographically relevant content.

These technologies may process Website-related information such as an IP address, approximate geographic area, browser and device information, referring source, pages viewed, Website interactions, advertising campaign information, timestamps, cookie identifiers, and similar technical information.

These technologies relate to Website activity. They are not used to access investigation reports, Private Investigation Mandates, evidence, case files, or investigative communications.

The Website may display geographically relevant content using:

  • a geographic area associated with an advertising campaign;
  • a geographic area selected or saved during a previous Website visit; or
  • an approximate geographic area inferred from an IP address.

A geographic area associated with an advertising campaign may reflect the intended location of the campaign and does not necessarily represent the visitor’s actual location. Information inferred from an IP address is approximate.

The Website does not request access to precise browser or device geolocation for this feature.

Visitors may generally block, limit, or delete cookies through their browser or device settings and may use privacy and advertising controls made available by relevant technology providers. Restricting certain technologies may affect Website functionality, advertising measurement, or the accuracy of geographically relevant content.

 

11. Client Communications and Marketing

The Company may communicate with prospective and current Clients through email, telephone, SMS, messaging applications, Website communication features, and online chat when enabled.

Service-related communications may include:

  • responses to inquiries;
  • quotation and scheduling information;
  • requests for information or instructions;
  • payment and administrative communications;
  • reminders;
  • case updates; and
  • other communications relating to the inquiry or Service.

Mobile communications may be used when a person initiates such communication or voluntarily provides a telephone number in connection with an inquiry, quote request, Private Investigation Mandate, or Service.

The Company does not use case-related information for unrelated marketing purposes.

If the Company offers newsletters or promotional communications, they will be sent only where permitted by applicable law. Where required, they will include sender identification, contact information, and an unsubscribe mechanism.

An unsubscribe request does not prevent the Company from sending contractual, administrative, security, payment, or Service-related communications that remain reasonably necessary.

 

12. Payment Processing

Payments may be processed by third-party payment processors, card networks, banks, financial institutions, or other payment services selected for the applicable transaction.

These providers may process information such as:

  • the Client’s name and contact information;
  • billing and transaction information;
  • payment details;
  • transaction identifiers; and
  • fraud-prevention or verification information.

The Company does not store full payment card numbers on its own systems. Payment card information is generally provided directly to the applicable payment processor.

Information handled by a payment provider is also subject to that provider’s privacy practices and applicable legal obligations.

 

13. Processing and Storage Outside the Province or Canada

The Company may use service providers, infrastructure, or systems located outside the province in which Personal Information was collected and outside Canada.

As a result, Personal Information may be processed, accessed, or stored in another jurisdiction and may be subject to the laws and lawful access procedures of that jurisdiction.

The Company uses contractual, administrative, technical, or organizational measures appropriate to the sensitivity of the information and the nature of the services being provided.

The use of an external service provider does not authorize the provider to use Personal Information for its own unrelated purposes.

The Company remains responsible for Personal Information under its control, subject to applicable law.

 

14. Retention and Secure Disposal

The Company retains Personal Information only for as long as reasonably necessary to:

  • provide and document the applicable Service;
  • maintain appropriate business and investigative records;
  • respond to Client questions or complaints;
  • address refunds, payment disputes, insurance matters, or legal claims; and
  • satisfy applicable legal, regulatory, licensing, professional, accounting, tax, security, and contractual requirements.

Retention periods may vary according to the nature and sensitivity of the information, the type of Service, the status of the matter, and applicable legal requirements.

Personal Information will not be retained indefinitely without an authorized purpose.

When Personal Information is no longer required, the Company will take reasonable measures to securely destroy it or anonymize it where anonymization is permitted by applicable law.

Information may remain temporarily in protected backup systems until it is removed through the ordinary backup and deletion cycle.

 

15. Access, Correction, and Privacy Requests

Depending on applicable law, an individual may have the right to:

  • request information about the Company’s privacy practices;
  • request access to Personal Information held about them;
  • request correction of inaccurate or incomplete Personal Information;
  • withdraw consent where the Company relies on consent;
  • request deletion, cessation of dissemination, or de-indexing in circumstances provided by law;
  • request certain computerized Personal Information in a structured and commonly used technological format where provided by law; and
  • submit a complaint concerning the handling of Personal Information.

Requests must be submitted in writing to the Privacy Officer using the contact information in Section 19.

The Company may request information reasonably necessary to verify the identity and authority of the person making the request.

Access may be limited or refused where permitted or required by applicable law, including where disclosure would reveal:

  • Personal Information about another individual;
  • legally privileged information;
  • confidential commercial information;
  • protected investigative methods or operational information;
  • information that could interfere with an investigation or legal proceeding; or
  • information that could create a safety or security risk.

The Company will respond within the period required by applicable law and will provide reasons for a refusal where reasons are legally required.

 

16. Information Security

The Company maintains reasonable administrative, technical, organizational, and physical safeguards appropriate to the sensitivity of the Personal Information under its control.

These safeguards may include:

  • restrictions based on authorized responsibilities and need-to-know access;
  • password, authentication, and account security controls;
  • secure communications and storage systems;
  • confidentiality obligations;
  • internal privacy and security procedures;
  • security monitoring and protective services;
  • secure backups; and
  • procedures for the secure retention and disposal of information.

Persons who handle Client and case-related information are expected to preserve its confidentiality and use it only for authorized purposes.

No Internet transmission, communication platform, device, or storage system can be guaranteed to be completely secure. Clients should use appropriate care when transmitting particularly sensitive information through email, SMS, messaging applications, or other electronic communications.

 

17. Confidentiality and Security Incidents

If a loss, unauthorized access, unauthorized use, unauthorized disclosure, or other confidentiality or security incident occurs, the Company will take reasonable measures to:

  • contain and investigate the incident;
  • identify the information and individuals affected;
  • reduce the risk of harm;
  • correct vulnerabilities and help prevent recurrence;
  • maintain records required by applicable law; and
  • notify affected individuals, privacy regulators, law enforcement agencies, or other authorities where notification is required by applicable law.

The response will take into account the sensitivity of the information, the circumstances of the incident, the potential consequences, and the likelihood that the information may be misused.

 

18. Children and Minors

The Website and the process of entering into a Service agreement are intended for adults.

The Company does not knowingly invite minors who lack legal capacity to purchase Services or enter into contracts directly.

The Company may, however, lawfully collect or process Personal Information concerning a minor in connection with child custody investigations, missing person investigations, wellness checks, background investigations, legal proceedings, or other Services involving a minor.

Personal Information relating to a minor will be handled with regard to its sensitivity, the circumstances of the Service, the interests of the minor, and applicable legal requirements.

 

19. Responsibility for Personal Information and Privacy Officer

Wolf Group is responsible for Personal Information under its control in connection with general Website activity.

Personal Information connected with a specific Service is under the responsibility of the legal entity identified in the applicable quotation, Private Investigation Mandate, invoice, or other service document.

The Privacy Officer is responsible for overseeing the Company’s privacy practices, reviewing privacy concerns, and handling requests concerning Personal Information.

Privacy Officer

Requests may be submitted through the Contact Form available on the Website.

Telephone and mailing contact information is available on the Website’s Contact page.

A request should contain sufficient information to identify the person making the request, the relevant Service or case where applicable, and the nature of the request. The Company may request additional information reasonably necessary to verify identity or authority.

An individual may also contact the privacy regulator having jurisdiction over the matter.

 

20. Third-Party Websites and Embedded Services

The Website may contain links to external websites or include third-party features, maps, payment pages, communication tools, videos, or other embedded content.

A third party may collect information when a visitor loads or interacts with its content. The third party’s handling of information is governed by its own privacy practices and applicable law.

The Company is not responsible for the privacy, security, availability, or content practices of websites and services that it does not control.

This section does not reduce the Company’s responsibility for Personal Information that remains under its control.

 

21. Changes to This Privacy Policy

The Company may update this Privacy Policy from time to time to reflect changes in legal requirements, Services, Website functionality, or privacy practices.

The date shown below will be revised when the Policy is updated.

An updated version becomes effective when posted on the Website unless another effective date is stated.

Where required by applicable law, the Company will provide additional notice or obtain consent before using or disclosing Personal Information for a materially different purpose.

 

Last Updated: July 31, 2026