Terms of Use

1. Introduction

These Terms of Use outline the rules and conditions applicable to the use of the Investigator 911 website and the Services offered or provided through the Website.

The Website represents the following three separate legal entities:

Wolf Group, for Services provided in Quebec and Ontario;
Wolf Group Alberta Investigator Inc., for Services provided in Alberta; and
14230361 Canada Inc., for Services provided in British Columbia.

The following terminology applies to these Terms of Use and any agreement between the Client and the Company:

“Client,” “You,” and “Your” refer to the person accessing the Website, purchasing or using the Services, or accepting these Terms of Use.

“Companies” refers collectively to the three legal entities listed above, but only when these Terms concern the Website generally or expressly refer to all three entities.

“Company” refers solely to the specific legal entity identified as the service provider in the applicable Private Investigation Mandate, invoice, order confirmation, or other written service agreement.

“We,” “Our,” and “Us” refer to the Companies when the applicable provision concerns the Website generally and to the applicable Company when the provision concerns a particular Service.

“Website” refers to the Investigator 911 website located at https://investigator911.ca.

“Service” or “Services” refers to any service or product offered or provided by the applicable Company, including but not limited to private investigation services.

“Party” refers individually to either the Client or the applicable Company, and “Parties” refers collectively to both the Client and the applicable Company.

Each Service is contracted with and provided by the applicable Company. That Company is responsible for its obligations relating to the Service. Use of the Website does not, by itself, create a service relationship with all three Companies.

By accessing the Website, purchasing any Service, or using the Services, you agree to these Terms of Use. If you do not agree to these Terms of Use, you must not use the Website or purchase or use the Services.

 

2. Privacy Policy

We encourage you to review our Privacy Policy carefully:

Privacy Policy

 

3. Refund Policy

We encourage you to review our Refund Policy carefully:

Refund Policy

 

4. Mobile Messaging

4.1. Use of Mobile Messaging

We may use mobile messaging to communicate with a Client who has initiated mobile communication or voluntarily provided a phone number in connection with an inquiry, quote request, or Service.

4.2. Message Frequency

We may send periodic messages during the course of the private investigation process. These messages may include essential updates or reminders associated with the Client’s request. We never send promotional or automated messages.

4.3. Possible Fees

We are not responsible for any third-party fees that may arise in connection with the text messages we send.

4.4. How to Opt-in

To receive our text messages, you may perform one of the following actions:

• Text us your questions, and we will reply by text message.
• Fill out a contact form or quote request form on our Website and provide your phone number.
• Call us to request details and specify mobile messaging as your preferred communication method.

4.5. How to Opt-out

To stop receiving our text messages, you may perform the following action:

• Send us the following text message: “STOP”.

4.6. Your Privacy

Additional information can be found on our Privacy Policy page:

Privacy Policy

 

5. Private Investigation Process

5.1. Private Investigation Mandate

Once the Client completes and signs the Private Investigation Mandate, the Company will conduct operational search activities in regard to the individual or legal entity indicated by the Client. The operational search activities may include a background check, physical surveillance, undercover investigation, and/or other investigation techniques based on the Client’s requirements, budget, the circumstances of the case, confidentiality, safety, and other aspects.

If the Client is an individual, the Private Investigation Mandate must be filled out and signed by the Client only. If the Client is a legal entity (such as a business), the Private Investigation Mandate must be filled out and signed by the authorized representative (such as a company president or CEO).

A Private Investigation Mandate, as well as the information associated with the private investigation, is confidential. A Private Investigation Mandate will be securely transmitted and stored in our database in accordance with our confidentiality standards.

5.2. Acceptance of Terms and Policies

By signing the Private Investigation Mandate, the Client accepts the Company’s Privacy Policy, Terms of Use, and Refund Policy, and agrees to be bound by them in full.

5.3. Payments and Charges

The investigation process will begin as soon as the Client submits a duly completed and signed Private Investigation Mandate and makes the full or partial payment in accordance with the quote received from the Company.

If the Client does not make the due payment (for installments) within 48 hours, the Company reserves the right to suspend or terminate its Services.

If the Company provides the Client with a piece of hardware and at the end of the investigation or upon the Company’s request, the Client does not return the hardware provided by the Company for any reason, or if the hardware appears to be damaged upon return, the Client will be charged an additional fee of CAD 250, as well as applicable sales taxes.

5.4. Communication

For confidentiality reasons, the Client must only contact the Company using the email address and/or phone number entered by the Client in their Private Investigation Mandate. If the Client prefers to contact the Company using another email address or phone number, or if the Client officially delegates communication with the Company to any third party, the Client must notify the Company in advance by email.

The Company will make all reasonable efforts to respond to all Client requests (including, but not limited to, email, phone, SMS, and WhatsApp) within 2 business days. We encourage the Client to check their Spam folder frequently and/or to add our support email address to their safe/white email list.

If you need to correspond with us, please respond within the same email thread (typically by replying to our Service Status email). If you email outside the original email thread, it could cause delays.

5.5. Private Investigation Suspension and/or Termination

The Company reserves the right to suspend or terminate the Service if the Client:

• fails or refuses to follow lawful and reasonable instructions provided by the investigator responsible for the case;
• provides knowingly false or materially incomplete information about themselves, the POI (person of interest), the nature of their relationship with the POI, or any other material circumstances of the case;
• conceals relevant legal, safety, or operational information, including the existence of a restraining order or other legal restriction;
• interferes with the investigation or otherwise prevents the Company from performing the Service; or
  engages in abusive, threatening, harassing, or otherwise inappropriate conduct toward the Company’s staff, investigators, representatives, or contractors.

The Company may also suspend or terminate the Service if it encounters legal, technical, safety, privacy, operational, or other material risks or limitations that prevent or substantially restrict the continued performance of the Service.

If the Service is suspended or terminated, the Company may provide the Client with a written notice explaining the general reason for the suspension or termination, subject to confidentiality, safety, legal, and operational limitations.

Any request for a refund following the suspension or termination of the Service is governed exclusively by the Company’s Refund Policy. Suspension or termination does not, by itself, create an entitlement to a full or partial refund.

The Company’s confidentiality obligations remain subject to its Privacy Policy and applicable law. The Company may disclose relevant information only where permitted or required by applicable law, or where reasonably necessary to protect the safety, legal rights, or legitimate interests of the Company, its staff, investigators, representatives, contractors, the Client, the POI, or any third party.

5.6. Private Investigation Timeframe

The service timeframe varies depending on the Service package, case complexity, the accuracy of the information provided by the Client, the progress of the investigation, and other factors.

5.7. Legal Boundaries

By signing the Private Investigation Mandate, the Client acknowledges that they will not use any of the information provided by the Company to the Client in an unlawful manner. The Client also acknowledges that they will not commit or assist others in committing any illegal acts based on or using the information provided by the Company to the Client.

At all times, the Company will act in accordance with Canadian federal, provincial, and municipal laws and regulations. Upon accepting the current Private Investigation Mandate, the Company will make all reasonable efforts to comply with the Client’s requirements by providing the most accurate and comprehensive results within the designated time frame.

5.8. Surveillance Duration and Allocation of Investigative Hours

All surveillance packages offered by the Company include a maximum allocation of investigative hours and calendar duration, as specified in the relevant service description. These parameters collectively define the upper limit of services to be provided under each package and shall not be construed as guarantees of time, hours, or investigative outcomes.

The actual duration and intensity of surveillance performed may vary depending on the circumstances of each case, including but not limited to logistical limitations, subject activity levels, and strategic considerations. In certain cases, investigative objectives may be achieved using fewer hours and/or fewer days than allocated. In other cases, the full time period may elapse with only partial use of the stated maximum hours.

The Company reserves the right, at its sole discretion:

• To conclude an investigation early if the objectives have been met;
• To extend the investigation beyond the stated number of hours, without additional cost to the Client;
• Or to terminate the investigation upon the expiration of the time period stated in the package, regardless of whether the maximum hours have been used, and regardless of whether the objectives have been fully achieved.

By purchasing a surveillance package, the Client acknowledges and agrees that:

• The hours and timeframes indicated in each package represent maximum thresholds, not minimum service commitments or entitlements;
• Unused hours do not, by themselves, entitle the Client to a refund, credit, or additional services where the investigative objectives are achieved before all allocated hours are used or where the package timeframe expires;
• Investigative outcomes cannot be guaranteed, and no package shall be interpreted as a promise of specific results.
• Any request for a refund is governed exclusively by the Company’s Refund Policy.

5.9. Private Investigation Outcome and Liability

The Client acknowledges that there can be no guarantee of the outcome of their case or about issues that may be decided by the Court prior to a final ruling. Statements made regarding the likely outcome or the range of possible outcomes are only opinions and are not to be understood or interpreted as guarantees of results.

The Company cannot be held responsible for any loss or damage (physical or moral) suffered by the Client, their representatives, employees, subcontractors, and/or any third party. Likewise, the Company cannot guarantee the quality and integrity of its services in the event of Force Majeure circumstances.

The Client agrees to hold the Company and its agents, owners, partners, and representatives harmless from and against any claims and damages, expenses, or liability that may arise from or in connection with the Company’s Services.

5.10. Case Planning and Execution

The Company plans and executes each case independently based on its professional judgment, the Client’s stated objectives, budget, case circumstances, legal requirements, confidentiality, safety, and other relevant considerations.

The Client may communicate relevant information, concerns, and objectives, but acknowledges that operational planning, investigative methods, scheduling, resource allocation, and execution remain within the Company’s professional discretion.

5.11. Work Hours Allocation Disclaimer

The number of work hours specified in our investigative service packages represents a total allocation of professional time dedicated to the Client’s case. These hours are not limited to field surveillance alone. Depending on the nature and requirements of the investigation, these hours may be allocated to a combination of the following activities, without limitation: surveillance, transportation, case analysis, operational planning and setup, background research, customer support, report drafting and editing, undercover operations, inquiries and interviews, internal team briefings, file management, equipment setup and calibration, and other relevant professional services necessary for the effective execution of the investigation.

5.12. Official Reports

The Company provides the final Private Investigation report to the Client upon completion of the investigation. The Company may also provide intermediate reports during the investigation process, at its discretion.

5.13. Confidentiality

The Company maintains policies and procedures intended to protect the Client’s information and preserve the confidentiality of the investigation. Additional information is available in the Company’s Privacy Policy.

The Client agrees to take reasonable measures to protect confidential information associated with the investigation, including reports, investigative findings, personal information, identities, operational details, and communications.

Nothing in these Terms prevents the Client from submitting a complaint, payment dispute, legal claim, regulatory complaint, or public review. However, the Client remains responsible for avoiding the unauthorized disclosure of confidential information, personal information belonging to third parties, investigative methods, or information whose disclosure is restricted by applicable law.

5.14. Court Testimony

The Investigator’s appearance or testimony in court is subject to availability and at the sole discretion of the Company, unless otherwise required by law or ordered by a court of competent jurisdiction. All requests for testimony must be submitted in writing at least fourteen (14) days in advance of the scheduled court date.

5.15. Limitations on Device Removal

During inspection services for suspected surveillance devices, including hidden cameras, microphones, GPS trackers, recording devices, transmitters, or similar devices, we may detect, identify, document, and, where practical, access suspected devices for inspection.

If our equipment indicates the possible presence of a device, signal, anomaly, or object located behind walls, ceilings, floors, built-in structures, kitchen cabinets, outlets, plumbing fixtures, heaters, HVAC components, electrical systems, appliances, furniture, or any other integrated part of the property, we will not cut, drill, break, open, dismantle, remove, or otherwise alter any part of the dwelling, building, fixture, or structure.

We do not perform construction, demolition, electrical work, plumbing work, locksmith work, appliance disassembly, cabinet removal, wall opening, or any other invasive or structural work. If further access is required, the Client is responsible for arranging a qualified contractor, electrician, plumber, locksmith, property manager, landlord, or other appropriate professional.

We may remove a suspected device only where it can be safely accessed without causing damage, disassembly, structural alteration, or safety risk. Any suspected device removed by us may be inspected, documented, analyzed, preserved, or handed over to the Client, depending on the circumstances and the nature of the device.

We may document, photograph, and report suspected findings, but we are not responsible for opening structures, confirming objects hidden inside inaccessible areas, removing or preserving any device that requires structural changes, dismantling, damage, or unsafe access to retrieve.

5.16. Electronic Device Inspection and Data Integrity

During technical surveillance countermeasures (TSCM) services involving the inspection of electronic devices, including mobile phones, computers, tablets, Wi-Fi routers, storage devices, and similar equipment, the Company may examine the device, its settings, applications, files, accounts, network configuration, system activity, and other information relevant to the inspection.

The Client acknowledges that electronic devices may contain pre-existing hardware defects, software errors, malware, corrupted files, unstable operating systems, damaged storage, synchronization issues, account restrictions, outdated applications, or other conditions that may affect the device during or after the inspection.

Before providing any device for inspection, the Client is responsible for creating and verifying a complete backup of all important files, applications, settings, account information, and other data. The Company does not provide data backup, data recovery, device repair, or software restoration services unless expressly agreed in writing.

The Company will take reasonable care when inspecting a device. However, to the maximum extent permitted by applicable law, the Company is not responsible for the loss, corruption, deletion, alteration, unavailability, or failure of any software, application, file, data, account, setting, configuration, or device functionality resulting from:

• a pre-existing device, hardware, software, storage, security, or operating-system condition;
• malware, spyware, unauthorized access, encryption, account restrictions, cloud synchronization, automatic updates, or third-party software or services;
• the normal operation, failure, instability, or incompatibility of the device or any connected system; or
• the Client’s failure to create and verify an adequate backup before the inspection.

The Company will not intentionally delete, alter, reset, repair, or reinstall software, applications, files, accounts, or device settings without the Client’s authorization. If an immediate security or safety concern arises, the Company may suspend the inspection and request further instructions from the Client.

The inspection does not guarantee that every instance of malware, spyware, unauthorized access, compromised account activity, hidden application, altered setting, or other security issue will be detected or identified.

 

6. Protection of Investigative Methods

6.1. Scope

“Investigative Methods and Artifacts” means undercover identities/aliases, pretexts/decoys, message content and headers/metadata, communication handles/accounts, tracking links, tools and devices, datasets, internal notes, and other operational or technical details used to perform the engagement.

6.2. Confidentiality by Default

Investigative Methods and Artifacts are confidential to the Company and are not provided to the Client.

6.3. Reporting Standard

The Company provides outcome-level reporting only (whether the engagement produced information responsive to the mandate). Any additional particulars, such as timing, steps taken, or third-party responses, may be provided at the Company’s sole discretion. Investigative Methods and Artifacts are not disclosed.

6.4. Legal Process

If disclosure is required by applicable law or legal process (including subpoena, warrant, production order, or court-ordered discovery), the Company will limit disclosure to what is expressly required and, where lawful and practicable, provide notice to the Client.

6.5. No Access to Raw Undercover Materials

The Client has no ownership of or access to undercover identities, message content or headers/metadata, technical trace data, or similar operational materials, except as produced pursuant to Legal Process.

6.6. Preservation and Chain of Custody

Upon reasonable request or upon receipt of legal process, the Company will preserve relevant materials and maintain appropriate chain-of-custody procedures suitable for regulatory or court proceedings.

6.7. Non-Interference

The Client will not demand, solicit, or attempt to compel disclosure outside this clause, and will not contact, expose, or otherwise interfere with any undercover identity believed to be associated with the engagement.

6.8. Compliance

The Company handles personal information and investigative data in accordance with applicable privacy and licensing laws. Nothing in these Terms requires disclosure in a manner that would breach those obligations.

 

7. Post-Report Feedback and Resolution Timeframe

The Company will reasonably consider concerns, complaints, or requests for clarification relating to a final report if they are submitted within thirty (30) days from the date the report is sent to the Client, whether or not the Client acknowledges receipt.

Any request for a refund is governed exclusively by the Company’s Refund Policy, including its eligibility requirements, submission deadlines, review procedure, and payment terms.

Any feedback, complaint, or request for clarification submitted after the thirty-day period may be declined, and the Company will have no obligation to review or act upon it, except where required by applicable law.

 

8. Cookies

We use cookies to operate the Website, remember visitor preferences, support Website functionality, and improve the visitor experience. Essential cookies may be used where necessary for the Website to function. Where required by applicable law, non-essential cookies and similar technologies are used only with the visitor’s consent, as described in our Privacy Policy. Some of our affiliate or advertising partners may also use cookies.

 

9. License

Unless otherwise stated, material on the Website is owned by or licensed to one or more of the Companies. All intellectual property rights are reserved by the applicable rights holder. You may view and/or print pages from the Website for your personal use, subject to the restrictions set out in these Terms of Use.

You must not:

1. Republish material from the Website.
2. Sell, rent, or sub-license material from the Website.
3. Reproduce, duplicate or copy material from the Website.
4. Redistribute content from the Website (unless the content is specifically made for redistribution).

 

10. User Comments

Certain parts of the Website may offer the opportunity for users to post and exchange opinions, information, material, and data (‘Comments’) in areas of the Website. We do not screen, edit, publish, or review Comments prior to their appearance on the Website and Comments do not reflect the views or opinions of any of the Companies or their agents or affiliates. Comments reflect the views and opinions of the person who posts such views or opinions. To the extent permitted by applicable laws, none of the Companies shall be responsible or liable for the Comments or any loss, cost, liability, damages, or expenses caused or suffered as a result of any use of and/or posting of and/or appearance of the Comments on the Website, social media, review pages or any other third party online resources.

We reserve the right to monitor all Comments and to remove any Comments that we consider, in our absolute discretion, to be inappropriate, offensive, or otherwise in breach of these Terms of Use.

You warrant and represent that:

• You are entitled to post the Comments on the Website and have all necessary licenses and consents to do so;
• The Comments do not infringe any intellectual property right, including, without limitation, copyright, patent or trademark, or other proprietary rights of any third party;
• The Comments do not contain any defamatory, libellous, offensive, indecent, or otherwise unlawful material or material that is an invasion of privacy;
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
• You hereby grant the Companies a non-exclusive, royalty-free license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your Comments in any form, format, or media.

 

11. Hyperlinking to our Content

The following organizations may link to the Website without prior written approval:

1. Government agencies;
2. Search engines;
3. News organizations; and
4. Online directory distributors, when they list us in the directory, may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses.

These organizations may link to our home page, to publications, or other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We may consider and approve, in our sole discretion, other link requests from the following types of organizations:

• commonly known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP, and Consumers Union;
• dot.com community sites;
• associations or other groups representing charities, including charity giving sites;
• online directory distributors;
• internet portals;
• accounting, law, and consulting firms whose primary clients are businesses; and
• educational institutions and trade associations.

We may approve link requests from these organizations if we determine that: (a) the link would not reflect unfavourably on any of the Companies or the Website; (b) the organization does not have an unsatisfactory record with any of the Companies; and (c) the proposed link is appropriate within the context of the linking organization’s website or publication.

These organizations may link to our home page, to publications or other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you represent an organization that requires prior approval under this Section and are interested in linking to our Website, you must contact us with your request. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

1. By use of the Investigator 911 name or the corporate name of one of the Companies; or
2. By use of the uniform resource locator (Web address) being linked to; or
3. By use of any other description of our Website or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of any logo belonging to one of the Companies or other Website artwork will be allowed for linking without a trademark license agreement.

 

12. Iframes

Without prior approval and express written permission, you may not create frames around our Website or use other techniques that alter in any way the visual presentation or appearance of our Website.

 

13. Reservation of Rights

We reserve the right at any time and in our sole discretion to request that you remove all links or any particular link to our Website. You agree to remove all links to our Website upon such request immediately. We also reserve the right to amend these Terms of Use and our linking policy at any time. By continuing to link to our Website, you agree to be bound by and abide by these linking terms and conditions.

 

14. Removal of Links from Our Website

If you find any link on our Website or any linked website objectionable for any reason, you may contact us. We will consider requests to remove links; however, we have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

 

15. Content Liability

We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No links may appear on any page on your website or within any context containing content or materials that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

 

16. Membership Program (Additional Terms)

If you purchase, enroll in, or renew any membership plan offered by Wolf Group (the “Membership”), your Membership is additionally governed by the Membership Terms available at: https://investigator911.ca/en/membership-terms/ (the “Membership Terms”).

In the event of any conflict or inconsistency between these Terms and the Membership Terms, the Membership Terms will control, but only with respect to the Membership (including membership fees, benefits, renewals, cancellation, and any membership card rules). All other Services, purchases, and Website use remain governed by these Terms and any applicable service-specific terms.

 

17. Changes and Amendments

We may update these Terms of Use from time to time at our discretion. When changes are made, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided; however, you are advised to review these Terms of Use periodically for any changes. Any updated version of these Terms of Use will be effective immediately upon the posting of the revised Terms of Use unless otherwise specified. Your continued use of the Website or Services after the effective date of the revised Terms of Use (or such other act specified at that time) will constitute your consent to those changes.

 

18. Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose, and/or the use of reasonable care and skill). Nothing in this disclaimer will:

1. limit or exclude our or your liability for death or personal injury resulting from negligence;
2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph, and (b) govern all liabilities arising under the disclaimer or concerning the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

 

19. Branding, Credit, and Contact Information

The “Investigator 911” name, website title, and trade name are used by the Companies in connection with the Website and the Services. All rights relating to the name, title, and associated branding are reserved by the applicable rights holder. If you have any questions regarding these Terms of Use, please contact us.

 

Last Updated: July 30, 2026