1. Our Commitment to Results

At Wolf Group, we take great pride in the quality of our investigative work. While we do not – and ethically cannot – guarantee specific outcomes, we do guarantee that your case will receive our fullest attention, expertise, and commitment.

We apply a combination of proven investigative techniques, cutting-edge tools, and real-world experience to every case we take on. When challenges arise, we don’t give up – we adapt. We explore alternative strategies and continue pursuing the most effective avenues, always within the boundaries of the law and industry best practices.

Our reputation is built on professionalism, diligence, and integrity. Every investigation we conduct reflects our commitment to excellence and the high standards we hold ourselves to. We strive for results not just because it’s our job, but because it matters to us.

It’s important to understand that in this line of work, no honest agency can promise a particular outcome. If someone claims otherwise, that’s a red flag. What can be guaranteed is effort, skill, and strategic execution – this is what you’re truly investing in.

Even results that may seem “negative” at first glance (such as no evidence found) are still valid and meaningful. They represent the truth uncovered through methodical and lawful investigation. Every case is different, and outcomes depend heavily on the scope of work and the time we can allocate, both of which are influenced by the client’s budget.

Our responsibility is not only to investigate thoroughly, but also to help you use your resources wisely. That’s why we always recommend optimal strategies tailored to your goals and budget.

At Wolf Group, we don’t make empty promises. We make real efforts to deliver real insights.

This section is for informational purposes only and does not create any guarantee, obligation, or warranty, expressed or implied.

2. Terminology

These Terms outline the rules and principles applicable to the Company’s refund practices as described in this Policy. The following terminology applies to these Terms: “Customer”, “You” and “Your” refer to you, the person purchasing our services and accepting the Company’s Refund Terms. “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to our Company. “Party,” “Parties,” or “Us” refers to both the Customer and ourselves, or either the Customer or ourselves. By purchasing our Services, the Customer accepts this Refund Policy and agrees to be bound by its Terms in full.

3. Refunds for Inconclusive Results

Private investigations are inherently unpredictable. A lack of evidence does not indicate a lack of effort or professionalism. Therefore, refunds are not automatically granted solely due to the absence of results.

However, in exceptional cases where the investigation could not be substantially carried out (e.g., due to uncontrollable external factors such as safety concerns, legal limitations, or a critical lack of actionable information), a partial refund of up to thirty percent (30%) may be considered.

4. Eligibility Limitations

Our services are billed for professional time, resources, and operational costs – not for guaranteed outcomes. Refund eligibility is subject to the following conditions:

The investigation was not executed in any meaningful capacity (i.g., no surveillance was possible, no data could be accessed, and no reportable activity occurred).
The customer requests the refund within thirty (30) days of receiving the final report or written update from the Company, or within ninety (90) days of the payment – whichever comes first.
The Company formally confirms that the investigation was significantly limited and agrees that a partial refund is appropriate.

All refunds are issued to the original payment method (if possible); if not, an alternative method (e.g., bank transfer) will be arranged.

5. Non-Refundable Fees

In all other cases – including, but not limited to, situations where the Customer cancels the service at any stage for any reason, stops communicating, or fails to provide essential information within a reasonable timeframe that prevents the Company from executing the Service – all fees paid are non-refundable.

6. Credit Card Refunds

Once a refund is initiated, the amount will typically be credited to the Customer’s card within seven (7) business days. However, the exact timing may vary depending on the Customer’s card issuer and the Company’s payment processing provider.

7. Changes and Amendments

The Company reserves the right to modify this Refund Policy at any time, at its sole discretion, without prior notice. Any changes will become effective immediately upon posting the updated Refund Policy on the Company’s website, unless otherwise specified. Continued use of the Services after the effective date of any such changes shall constitute the Customer’s acceptance of the revised Refund Policy. Customers are encouraged to review this Refund Policy periodically to stay informed of any updates.

8. Contact Information

If you have any questions about this Refund Policy, please contact us.

Last Updated: May 23, 2025