1. Terminology
These Terms outline the rules and principles applicable to the Company’s refund practices as described in this Policy. The following terminology applies to these Terms: “Customer”, “You” and “Your” refer to you, the person purchasing our services and accepting the Company’s Refund Terms. “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to our Company. “Party,” “Parties,” or “Us” refers to both the Customer and ourselves, or either the Customer or ourselves. By purchasing our Services, the Customer accepts this Refund Policy and agrees to be bound by its Terms in full.
2. Refunds for Inconclusive Results
If the investigation could not be substantially carried out (e.g., due to uncontrollable external factors such as safety concerns, legal limitations, or a critical lack of actionable information), a partial refund of up to thirty percent (30%) will be considered.
3. Eligibility Limitations
Refund eligibility is subject to the following conditions:
- The investigation was not executed in any meaningful capacity (i.g., no surveillance was possible, no data could be accessed, and no reportable activity occurred).
- The customer requests the refund within thirty (30) days of receiving the final report or written update from the Company, or within ninety (90) days of the payment – whichever comes first.
- The Company formally confirms that the investigation was significantly limited and agrees that a partial refund is appropriate.
All refunds are issued to the original payment method (if possible); if not, an alternative method (e.g., bank transfer) will be arranged.
4. Non-Refundable Fees
In all other cases, including but not limited to situations where the Customer cancels the service at any stage for any reason, stops communicating, or fails to provide essential information within a reasonable timeframe that prevents the Company from executing the Service, all fees paid are non-refundable.
5. Credit Card Refunds
Once a refund is initiated, the amount will typically be credited to the Customer’s card within seven (7) business days. However, the exact timing may vary depending on the Customer’s card issuer and the Company’s payment processing provider.
6. Changes and Amendments
The Company reserves the right to modify this Refund Policy at any time, at its sole discretion, without prior notice. Any changes will become effective immediately upon posting the updated Refund Policy on the Company’s website, unless otherwise specified. Continued use of the Services after the effective date of any such changes shall constitute the Customer’s acceptance of the revised Refund Policy. Customers are encouraged to review this Refund Policy periodically to stay informed of any updates.
7. Contact Information
If you have any questions about this Refund Policy, please contact us.
Last Updated: March 25, 2026