Terms of Use

1. Introduction

These Terms and Conditions outline the rules and regulations for the use of Investigator 911’s website.

Please note: Wolf Group operates its investigative services under the brand name Investigator 911, accessible via the domain investigator911.ca.

By accessing this website and/or using our services, we assume you accept these terms and conditions in full. Do not continue to use the Investigator 911 website in any way if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and any or all Agreements: “Client,” “You,” and “You’re” refer to you, the person accessing this website and/or using our Services and accepting the Company’s terms and conditions. The “Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. The term “Website” refers to our website, located at https://investigator911.ca. “Party,” “Parties,” or “Us” refers to both the Client and ourselves, or either the Client or ourselves. “Service” or “Services” refers to any services or products (including but not limited to private investigation) offered and/or provided by the Company to the Client.

All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client most appropriately, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services and/or products, in accordance with and subject to, prevailing law of Canada. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they is taken as interchangeable and, therefore, as referring to the same.

 

2. Privacy Policy

We encourage you to review our Privacy Policy carefully:

Privacy Policy

 

3. Refund Policy

We encourage you to review our Refund Policy carefully:

Refund Policy

 

4. Mobile Messaging

The Company only uses mobile messaging to communicate with the Client in the following cases:

  1. If we receive authorization from a Client who has opted in to text message communication by filling out our contact form or quote request form on our Website, entering their phone number, and checking the appropriate box.
  2. If we receive a text message from a Client and we need to reply with the details (typically after the phone conversation).

4.1. Message Frequency

We may send periodic messages during the course of the private investigation process. These messages may include essential updates or reminders associated with the Client’s request. We never send promotional or automated messages.

4.2. Possible Fees

We are not responsible for any third-party fees that may arise in connection with the text messages we send.

4.3. How to Opt-in

To receive our text messages, you may perform one of the following actions:

  1. Text us your questions, and we will reply by text message.
  2. Send us the following text message: “HELP”.
  3. Please fill out a contact form or quote request form on our Website.
  4. Please call us to request details, specifying your preferred communication method.

4.4. How to Opt-out

To receive our text messages, you may perform one of the following actions:

  1. Send us the following text message: “STOP”.

4.5. Your Privacy

Additional information can be found on our Privacy Policy page: https://investigator911.ca/en/privacy-policy/.

 

5. Private Investigation Process

5.1. Private Investigation Mandate

Once the Client fills and signs the Private Investigation Mandate, the Company will conduct operational search activities in regard to the individual or legal entity indicated by the Client. The operational search activities may include a background check, physical surveillance, undercover investigation, and/or other investigation techniques based on the client’s requirements, budget, the circumstances of the case, confidentiality, safety, and other aspects.

If the Client is an individual, the Private Investigation Mandate must be filled and signed by the Client only. If the Client is a legal entity (such as a business), the Private Investigation Mandate must be filled and signed by the authorized representative (such as a Company president or CEO).

A Private Investigation Mandate, as well as the information associated with the private investigation is confidential. A Private Investigation Mandate will be securely transmitted and stored in our database following our confidentiality standards.

5.2. Acceptance of Terms and Policies

By signing the Private Investigation Mandate, the Client accepts the Company’s Privacy Policy, Terms of Use, and Refund Policy and agrees to be bound by these terms and policies in full.

5.3 Payments and Charges

The investigation process will begin as soon as the Client submits a duly filled and signed Private Investigation Mandate and makes the full or partial payment based on the quote received from the Company.

If the Client does not make the due payment (in case of installments) within 48 hours, the Company reserves the right to suspend or terminate its Services.

If the Company provides the Client with a piece of hardware and at the end of the investigation or upon the Company’s request the Client does not return the hardware provided by the Company for any reason, or if the hardware appears to be damaged upon return, the Client will be charged an additional fee of CAD 225 as well as applicable sales taxes.

5.4. Communication

For confidentiality reasons, the Client must only contact the Company using the email address and/or phone number entered by the Client in their Private Investigation Mandate. If the Client prefers to contact the Company using another email address or phone number, or if the Client officially delegates the communication with the Company to any third party, the Client must notify the Company by email in advance.

The Company will make all reasonable efforts to reply to all Client requests (including but not limited to email, phone, SMS, and WhatsApp) within two business days. We encourage the Client to check their Spam folder frequently and/or to add our support email address to their safe/white email list.

If you need to correspond with us, please respond within the same email thread (typically by replying to our Service Status email ). If you email outside the original email thread, it could cause delays.

5.5. Private Investigation Suspension and/or Termination

If the Client explicitly violates the guidelines of the investigator in charge of the Client’s private investigation case, the Company reserves the right to suspend or terminate the Service.

If during the Service, the Company encounters legal, technical, safety, privacy, or other major risks or limitations that prevent the Company from completing the Service, the Company reserves the right to suspend or terminate the Service. In this case, a Client can request a partial refund, provided the request complies with our refund terms. Please refer to the Refund Terms (https://investigator911.ca/en/refund-policy) for more information.

If the Client has provided the Company with knowingly false information about themselves, about the POI (the person of interest), or about the nature of their relationship with the POI, or has concealed significant details regarding the nature of the above-mentioned relationship (for example, the fact of a restraining order), the Company waives its obligation of confidentiality. Please refer to the “Legal Disclosure” section of our Privacy Policy (https://investigator911.ca/en/privacy-policy) for more details. The Company also reserves the right to suspend or cancel any investigation associated with providing false information or concealing significant details without a refund. Please refer to our Refund Policy (https://investigator911.ca/en/refund-policy) for more details.

At all times, the Client agrees to communicate with the Company staff politely and courteously. If the Client or their representative violates this principle, the Company reserves the right to suspend or terminate the Service.

5.6. Private Investigation Timeframe

The service timeframe varies depending on the Service package, case complexity, the accuracy of the information provided by the Client, investigation progress, and other factors.

5.7. Legal Boundaries

By signing the Private Investigation Mandate, the Client acknowledges that they will not use any of the information provided by the Company to the Client in an unlawful manner. The Client also acknowledges that they will not commit or assist others in committing any illegal acts using or based on the information provided by the Company to the Client.

At all times, the Company will act in accordance with Canadian federal, provincial, and municipal laws and regulations. Upon accepting the current Private Investigation Mandate, the Company will make all reasonable efforts to comply with the Client’s requirements by providing the most accurate and comprehensive results within the designated time frame.

5.8. Surveillance Duration and Allocation of Investigative Hours

All surveillance packages offered by the Company include a maximum allocation of investigative hours and calendar duration, as specified in the relevant service description. These parameters collectively define the upper limit of services to be provided under each package and shall not be construed as guarantees of time, hours, or investigative outcomes.

The actual duration and intensity of surveillance performed may vary depending on the circumstances of each case, including but not limited to logistical limitations, subject activity levels, and strategic considerations. In certain cases, investigative objectives may be achieved using fewer hours and/or fewer days than allocated. In other cases, the full time period may elapse with only partial use of the stated maximum hours.

The Company reserves the right, at its sole discretion:

  • To conclude an investigation early if the objectives have been met;
  • To extend the investigation beyond the stated number of hours, without additional cost to the Client;
  • Or to terminate the investigation upon the expiration of the time period stated in the package, regardless of whether the maximum hours have been used, and regardless of whether the objectives have been fully achieved.

By purchasing a surveillance package, the Client acknowledges and agrees that:

  1. The hours and timeframes indicated in each package represent maximum thresholds, not minimums or entitlements;
  2. No refund, credit, or additional services shall be provided for unused hours where the investigation concludes early or where the time limit is reached;
  3. Investigative outcomes cannot be guaranteed, and no package shall be interpreted as a promise of specific results.

This framework ensures that all services remain outcome-focused, bounded in scope, and appropriately adapted to the realities of investigative work.

5.9. Private Investigation Outcome and Liability

The Client acknowledges that there can be no guarantee of the outcome of their case or about issues that may be decided by the Court prior to a final ruling. Statements made regarding the likely outcome or the range of possible outcomes are only opinions and are not to be understood or interpreted as guarantees of results.

The Company cannot be held responsible for any loss or damage (physical or moral) suffered by the Client, their representatives, employees, subcontractors, and/or any third party. Likewise, the Company cannot guarantee the quality and integrity of its services in the event of Force Majeure circumstances.

The Client agrees to hold the Company and its agents, owners, partners, and representatives harmless from and against any claims and damages, expenses, or liability that may arise from or in connection with the Company’s Services.

5.10. Case Planning and Execution

The company plans each case independently, based on its professional experience and the client’s requirements, budget, case circumstances, confidentiality, safety, and other relevant aspects. The company does not tolerate micromanagement in any form.

5.11. Work Hours Allocation Disclaimer

The number of work hours specified in our investigative service packages represents a total allocation of professional time dedicated to the client’s case. These hours are not limited to field surveillance alone. Depending on the nature and requirements of the investigation, they may include a combination of, but are not limited to, the following activities: surveillance, transportation, case analysis, operational planning and setup, background research, customer support, report drafting and editing, undercover operations, inquiries and interviews, internal team briefings, file management, equipment setup and calibration, and other relevant professional services necessary for the effective execution of the investigation.

5.12. Official Reports

The Company provides the final Private Investigation report to the Client at the end of the investigation process. The Company may also provide intermediate reports during the investigation process at its discretion only. The Company does not guarantee any intermediate reports based on the Client’s request. Any intermediate reports are provided if the Company believes they are necessary.

If the Client receives any refund (based on our Refund Policy), the Company is under no obligation to provide the Client with the official report or share any Service results.

5.13. Confidentiality

The Company has strict regulations in place to keep the Client’s information safe and confidential. Please refer to our privacy policy for more details. https://investigator911.ca/en/privacy-policy. The Client agrees to make all reasonable efforts to keep the information associated with their investigation case secure and confidential. Making the details of the Service public (e.g. publishing a Google Review or discussing the Service on a social networking site) may be considered “a breach of confidentiality” and may lead to the Service suspension or termination (including the post-report phase, such as testifying in court).

5.14. Court Testimony

The Investigator’s appearance or testimony in court is subject to availability and at the sole discretion of the Company, unless otherwise required by law or ordered by a court of competent jurisdiction. All requests for testimony must be submitted in writing at least fourteen (14) days in advance of the scheduled court date.

 

6. Post-Report Feedback and Resolution Timeframe

The Company is committed to maintaining a high standard of client satisfaction. It will reasonably consider any concerns or complaints related to a final report, provided such concerns are raised within three (3) months from the date the report is sent to the Client, irrespective of whether the Client acknowledges receipt. During this period, the Client may seek clarifications, raise specific concerns, or request limited additional work or a partial refund, which the Company may address on a case-by-case basis at its sole discretion, in accordance with its refund policy.

Any feedback, complaints, or requests submitted after the expiration of these three months shall not be accepted or reviewed. Beyond this timeframe, the Company shall have no further obligation to respond to or act upon such matters. This policy ensures the timely resolution of cases while maintaining the integrity and efficiency of the investigative process.

 

7. Cookies

We employ the use of cookies. By using the Website, you consent to the use of cookies as outlined in our Privacy Policy. Most contemporary websites use cookies to enable visitors to retrieve user details for each visit. Cookies are used in some aspects of our Website to enable the functionality of these aspects and enhance the user experience for visitors. Some of our affiliate/advertising partners may also use cookies.

 

8. License

Unless otherwise stated, the Company and/or its licensors own the intellectual property rights for all material on the Website. All intellectual property rights are reserved. You may view and/or print pages from the Website for your personal use, subject to restrictions set in these Terms of Use.

You must not:

  1. Republish material from the Website.
  2. Sell, rent, or sub-license material from the Website.
  3. Reproduce, duplicate or copy material from the Website.
  4. Redistribute content from the Website (unless the content is specifically made for redistribution).

 

9. User Comments

  1. This Agreement shall take effect on the date hereof.
  2. Certain parts of the Website offer the opportunity for users to post and exchange opinions, information, material, and data (‘Comments’) in areas of the Website. The Company does not screen, edit, publish or review Comments prior to their appearance on the Website and Comments do not reflect the views or opinions of the Company, its agents, or affiliates. Comments reflect the views and opinions of the person who posts such views or opinions. To the extent permitted by applicable laws, the Company shall not be responsible or liable for the Comments or any loss cost, liability, damages or expenses caused or suffered as a result of any use of and/or posting of and/or appearance of the Comments on the Website, social media, review pages or any other third party online resources.
  3. The Company reserves the right to monitor all Comments and to remove any Comments that it considers in its absolute discretion to be inappropriate, offensive, or otherwise in breach of these Terms and Conditions.
  4. You warrant and represent that:
    • You are entitled to post the Comments on the Website and have all necessary licenses and consents to do so;
    • The Comments do not infringe any intellectual property right, including, without limitation, copyright, patent or trademark, or other proprietary rights of any third party;
    • The Comments do not contain any defamatory, libellous, offensive, indecent, or otherwise unlawful material or material that is an invasion of privacy;
    • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
    • You hereby grant the Company a non-exclusive royalty-free license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.

 

10. Hyperlinking to our Content

  1. The following organizations may link to the Website without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors, when they list us in the directory, may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups, which may not hyperlink to the Website.
  1. These organizations may link to our home page, to publications, or other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
  2. We may consider and approve, in our sole discretion, other link requests from the following types of organizations:
    • commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP, and Consumers Union;
    • dot.com community sites;
    • associations or other groups representing charities, including charity giving sites,
    • online directory distributors;
    • internet portals;
    • accounting, law, and consulting firms whose primary clients are businesses; and
    • educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b) the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of the link is in the context of general resource information or is otherwise consistent with the editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our Website, you must notify us by contacting us. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  1. By use of our corporate name, or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Website or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of the Company’s or Website logo or other artwork will be allowed for linking absent a trademark license agreement.

 

11. Iframes

Without prior approval and express written permission, you may not create frames around our Website or use other techniques that alter in any way the visual presentation or appearance of our Website.

 

12. Reservation of Rights

We reserve the right at any time and in our sole discretion to request that you remove all links or any particular link to our Website. You agree to remove all links to our Website upon such request immediately. We also reserve the right to amend these terms and conditions and our linking policy at any time. By continuing to link to our Website, you agree to be bound to and abide by these linking terms and conditions.

 

13. Removal of Links from Our Website

If you find any link on our Website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links; however, we have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

 

14. Content Liability

We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page on your Website or within any context containing content or materials that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

 

15. Changes and Amendments

We may update these Terms of Use from time to time at our discretion. When changes are made, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided; however, you are advised to review these Terms of Use periodically for any changes. Any updated version of these Terms of Use will be effective immediately upon the posting of the revised Terms of Use unless otherwise specified. Your continued use of the Website or Services after the effective date of the revised Terms of Use (or such other act specified at that time) will constitute your consent to those changes. The updated version of these Terms and Conditions applies to both ongoing and completed Services.

 

16. Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose, and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph, and (b) govern all liabilities arising under the disclaimer or concerning the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

 

17. Branding, Credit, and Contact Information

The “Investigator 911” website name, title, and/or tradename are the property of Wolf Group. If you have any questions regarding our terms, please don’t hesitate to contact us.

 

Last Updated: August 2, 2025